Education Credits
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Level 1

Education Credits

The Turbo Tax software won't let me enter my tuition expense so I can claim the education credit. The number is zero and grayed out. When I click on the link for "Tuition and Enrollment Fees" it tells me that I have already entered the number which is obviously false. Where else could this number be entered? Will this glitch be fixed soon? Is there a work-around?

6 Replies
Employee Tax Expert

Education Credits

If you see your school listed with a $0, follow these steps to enter your current year data:


  1. Login
  2. Click on Tax Home on the left side of the screen.
  3. If prompted, click on Continue where I left off or Take me to my return.
  4. Choose Deductions and Credits.
  5. Expand the Education section.
  6. Click on Start (or Revisit).
  7. Proceed through the entire education section answering all of the additional questions - you will go through about 8-10 additional screens, and then you should reach a summary page.
  8. On the Education Summary screen at the end of the section, click Edit/Delete.
  9. Edit your entries.


If you still cannot edit the data or you cannot get to the Education Summary screen, follow these additional steps:

  1. Click on Tax Tools in the menu on the left of the screen.
  2. Click on Tools.
  3. Scroll down the list of forms and click delete beside Form 1098-T.
  4. Confirm on the next screen by clicking Delete Form.
  5. Scroll down the list of forms again and click Delete beside Education Tuition and Fees Summary.
  6. Again, confirm on the next screen by clicking Delete Form.

This should clear the section out entirely and let you start fresh.

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New Member

Education Credits

The education tax credits are not calculating correctly claiming not eligible. Is there something wrong with the software?? I tested another tax software or a comparison and TT is definitely not working right. Any suggestions?? Thanks.

Expert Alumni

Education Credits

What version of the software are you using? Education credit can only be claimed when using TurboTax Deluxe and up. The credit is not available on the free version of TurboTax.

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Level 1

Education Credits

I'm using Turbo Tax Deluxe - Same software I used to claim the credit the past two years.

Level 1

Education Credits

Hi Susan.

Thanks for your reply. It sounds like your instructions apply to someone using an online version of Turbo Tax. I am using Turbo Tax Deluxe that I installed on my PC via the disc. Do you have specific instructions for when the software is downloaded on your hard drive?  Thanks.

Level 15

Education Credits

just follow the prompts in TT (desktop version) under step x step process.  It's rather intuitive.  On the banner you'll see 'federal tax' and then 'deductions and credits'. look in there

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