Can anyone tell me why I am not getting a credit; I entered the information regarding the windows I replaced; Turbo Tax told me I didn't qualify for a credit rebate.

[spvandamme]

The windows are energy star rated.

[PattiF]

The windows that you replaced would qualify for the energy credit. But you may not be able to use the credit on your return. The energy credit for Windows is a nonrefundable credit. If you are receiving a refund, the credit will not increase your refund. The energy credit is only used to reduce your tax liability (the amount that is owed).

Please see this from the IRS: 

Q2. Are the credits refundable or nonrefundable? (added December 22, 2022)

A2. Both the Energy Efficient Home Improvement Credit and the Residential Clean Energy Property Credit are nonrefundable personal tax credits. A taxpayer claiming a nonrefundable credit can only use it to decrease or eliminate tax liability. A taxpayer will not receive a tax refund for any amount that exceeds the taxpayer's tax liability for the year.