8960 Response from TurboTax

Too late. While this email tries to explain the issue, TurboTax has delayed any response to the issue for the last 9 days. I already have my taxes being addressed by a professional. The "professionals" only look up this issue on the web, just like everyone else. This is not service. If Turbotax really cared about not being in this position with [Profanity removed] customers, then you should have been a lot more proactive. My transactions, the last that there will ever be with Turbotax, have now been disputed. This is such an incredible embarrassment to your company and reputation. -former loyal customer