Tax Year Prior to 2020: Unable to transmit Returns

Forum|Forum|6 years ago
February 18, 2020
2 replies
15 views

Trying to file Fed and Mass return and having the same problem as others, I first get a message saying there is an update available, and when I check I get a message that says I have the latest update. Caught in a do loop. Intuit what are you doing about it??????????????????????

Libi17

Level 2

I just used the Free Online one and it worked... Finally!
I had tried for a week. Only for easy files, I have been told.

DRANO

Level 2

Same problem as others. When will Intuit do something about it?

VictorW9

Level 7

Are you using Windows 7? Windows 7 cannot update as Microsoft no longer provides updates for Windows 7. If your State needs to be updated and you are also seeing a message that Microsoft cannot connect to update, it is your operating system. I strongly recommend not using Windows 7 to file your Taxes. TurboTax requires that your Operating System is up to date to work effectively and your operating system cannot be updated on Windows 7.

If you are using Windows 10, please visit this link for troubleshooting help: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...

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