Unable to start my state return. (2019 Tax Year)

Forum|Forum|6 years ago
February 3, 2020
5 replies
14 views

I'm trying to start my state return, but when I click start, it makes me save it, pops up a box that says it's going to download it, runs the download, says its complete, then never does anything. I click start again and it runs the process again. I'm using the one free state that's included. tried running as an admin and still the same result. I've restarted the app multiple times, tried to reinstall as well. I'm not sure what to do at this point.

Anyone else run into this or know how to fix it?

jsbain

Level 4

I count now more than a dozen threads with identical problem. What worked for me and others is to call support, and request a manual state download. This is a really common problem this year, it seems, and only the manual download seems to fix it. Annoying, you must call during business hours and from your PC with ttax, as they will screen share to see it in action first. 8004intuit seems to get you in faster than using the support link.

jsbain

Level 4

Actually this thread

https://ttlc.intuit.com/community/taxes/discussion/state-tax-is-not-working-on-turbotax-deluxe-2019-windows-10-amazon-purchase-solved/00/1040230

Seems to have the fix. Run the Microsoft fix-it tool, select installation problems, and then TurboTax wcaiper 2019 (might be a different name in different states). Then try download again.