Tax return lost

Forum|Forum|4 years ago
January 4, 2022
2 replies
2 views

the irs sent my tax return to a closed bank account, it was rejected, then they sent it to a 3rd party, greendot bank and the check was sent to the wrong address and thrown away what can I do to get my return?

JulieS

Level 15

To get your refund check replaced, you will need to call the IRS and ask for a refund trace.

Call 800-829-1954 and talk to an agent. They will trace the check to see if was cashed and then replace it for you.

Click here for more details.

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xmasbaby0

Level 15

How do you know the refund was sent to the wrong address and thrown away? Have you checked with the third party bank that handles the refund processing when you choose to have your TurboTax fees deducted from your federal refund? Did they send it to an incorrect address after the bank rejected it?

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

You can ask the IRS for a replacement for a lost refund.

https://ttlc.intuit.com/community/refunds/help/how-do-i-replace-a-lost-or-damaged-tax-refund-check/00/26320

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**