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2 replies

Level 15
June 18, 2023

No one can see your screen or your tax return.  Do you mean you are not getting a state refund?  Or do you mean you do not owe the state?   What do you need help with?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
photoladyAuthor
Level 2
June 21, 2023

I had a problem when I started my taxes…. Taxes were rejected and not accepted. Called support and found I was pointing to the wrong form because I signed onto a different userid I created.  Support found the error successfully.  However, the federal and state taxes were accepted, the federal 2633 and state taxes 0.

rjs
Level 15
Level 15
June 18, 2023

What is your question? It's certainly possible for your state tax to be zero.


If you have a question, first of all tell us what state it is. Each state has different forms and rules. Also clarify exactly where you are seeing zero. Is it the total state tax, or the refund or tax due amount? Why do you think it should not be zero?

 

photoladyAuthor
Level 2
June 21, 2023

I’ve never had a refund denied.  I believe I was looking at the wrong form. Signed on photolady vs jog725.