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dschcamp
Level 2
January 7, 2020
Question

State Tax Download

Unable to download the state program For North Carolina .... can you help me? I have used turbtax for over 10 years and this is the first time this has happen.

 

Thanks,

David Schilly

8 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
January 7, 2020

What is the message or error code you receive when you try to Download State using the desktop editions?

dschcampAuthor
Level 2
January 7, 2020

My State is North Carolina

Steps:

I press under North Carolina ..... "See Amount"

I get a pop up screen that shows 4 steps and then I hit "OK"

Turbo Tax said's they need to save return then hit "OK"

Then Turbo Tax says waiting for the installer service ... more details

 

After 5 minutes it takes me back to Turbo Tax with out downloading the state

    jo22
    Level 2
    January 7, 2020

    The same thing is happening to me with the Missouri state download.  I've also been using Turbo Tax software for years, and never had this happen before.

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