My state shows up but when i click on start it does not do anything except telling me everything is up to date. It wont let me do my state taxes
I have the same problem. Seems to show state download as being there, but no form, data, or processing of state information. When attempting to remove state download, it does not show as even being present. Need help to complete state form.
I'll assume you are all using the desktop software (CD/download).
Is this the issue: Is it a state download update loop? If so, the FAQ below has a possible solution:
FAQ: State download update loop
If you otherwise need to talk to TurboTax Support, here's how to reach them:
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
You can use this contact form to get a phone number:
The loop you describe is accurate, however your solution did not solve the problem for me. removed all states, tried to re-download, still getting the loop.
Edit: maybe working now. I went back in and uninstalled all states a second time for both personal and business separately. Now my states are actually downloading.
Are you having a problem? Why are you not able to do this?
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