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Level 2
April 12, 2024
Question

State fee with credit card

  • April 12, 2024
  • 5 replies
  • 20 views

Trying to pay the state fee with credit card. I never get prompted to enter credit card information, I get an error message and the program freezes. I have cleared cache, changed my display settings.... no luck.

5 replies

CatinaT1
Alumni - Intuit
April 12, 2024

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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BmtyreAuthor
Level 2
April 12, 2024

The FAQ link for the desktop version took me to how to install Turbo Tax. Is there something I need to do to get it to accept my credit card for the state filing fee?

 

CatinaT1
Alumni - Intuit
April 12, 2024

Are you able to enter your information and it get's stuck or what do you mean by the program freezes?

 

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