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thomas45
Level 1
February 18, 2020
Question

second state filing

  • February 18, 2020
  • 2 replies
  • 8 views

paid for 2nd state filing , program will not process

 

    2 replies

    J
    JoeRam
    Level 2
    February 18, 2020

    I agree.

    I am trying to do my state taxes, paid for the second state.

    Now the program is locked in a loop where I click "START", the program goes through a cycle where it says "Let's Download and Install Your States"; 

    "Getting Your State";

    "Your software is up to date"

    OK

    THEN REPEATS THE CYCLE OVER AND OVER

    I have exited then restarted the program.  Even launched a second return.

    I AM STUCK. 

    THIS IS BROKEN.

    WHAT DO I DO NOW?

    O
    OSUfan
    Level 2
    February 18, 2020

    I am having the same problem except I can't file either state.   It just keeps putting me in a loop.   So frustrated.   I'm ready to file the Federal but can't seem to get the state filing process to launch.

    J
    JoeRam
    Level 2
    February 20, 2020

    I am still having the problem.

     

    I've uninstalled TurboTax and reinstalled

    I've manually deleted files.

    Still stuck in the INFINITE LOOP.

    Not happy.

    DonnaLO
    DonnaLO
    Level 12
    February 25, 2020

    Here is some information that may help:

     

    https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/01/1127787/highlight/true

     

    If you continue to have problems please contact Technical Support using this form: 

     https://support.turbotax.intuit.com/contact/ 

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