cant efile state return because turbotax payment system freezes
You'll need to sign in or create an account to connect with an expert.
Support just helped me figure out the same issue and we were able to get it to work so I hope it may work for you too.
Right click on your desktop and select Display Settings.
Scroll down to Display Resolution (make a note of your current resolution so you can change it back once done)
Select 1024 x 768 and accept to keep the changes
Your screen images may look different due to this.
Close out and restart Turbotax, you should then be able to click through and purchase the state efile.
Once filing is complete you can go back and reset the display to the original settings.
Good Luck.
Support just helped me figure out the same issue and we were able to get it to work so I hope it may work for you too.
Right click on your desktop and select Display Settings.
Scroll down to Display Resolution (make a note of your current resolution so you can change it back once done)
Select 1024 x 768 and accept to keep the changes
Your screen images may look different due to this.
Close out and restart Turbotax, you should then be able to click through and purchase the state efile.
Once filing is complete you can go back and reset the display to the original settings.
Good Luck.
fix worked! You would think Turbo/Intuit would alert users - but they did not
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
MGloeckler
New Member
RB0071
New Member
e3f509869994
New Member
jlf_spain
Returning Member
Irasaco
Level 2
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.