Payment to e-file for state is not reflecting

[BALA G]

The turbo tax package that I purchased initially had only federal e-file included. However, I wanted to do e-file for state as well and made the purchase through the software. However, the purchase is not reflecting while trying to e-file state returns and keeps taking me to the purchase modal window. Could any one help me here?

[DanielV01]

What is the state?  We don't have access to your account from this public forum.

[BALA G]

Below is the message I am getting on the software and it's asking me to enter the confirmation number. I got an email confirmation for payment but it had only the order number but not the confirmation. TurboTax State Electronic Filing State Minnesota Serial Number 1-0-5115 Amount $20 Order number: TTDCDLA163763736 Order date: Apr 18, 2022 Total charges: $25.00

[BALA G]

Below is the message that i am getting on the software and being asked to enter a confirmation number.

TurboTax State Electronic Filing
State	Minnesota
Serial Number	1-0-5115
Amount	$20

However, the confirmation email that i received had only the order number.

Order number: [Removed]
Order date: Apr 18, 2022
Total charges: $25.00

[DanielV01]

For any billing questions, please call in this experience to our phone customer support service by using the instructions in the following link: How do I contact TurboTax?  In this public forum we are unable to review account details related to payments on the account.