TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

NY : Check This Entry

Forum|Forum|4 years ago
February 3, 2022
2 replies
20 views

Using TurboTax online I'm presented with a hard stop to Check This Entry: "IT-196: _Your return has a mortgage interest adjustment which will require an update in order to ensure the calculations are correct. To receive an update, select Check for Updates from the online menu to connect to our website."

I'm already online, and I can't locate any menu with the option to check for updates.

Help?

TurboTax PLUS Online

A

Anonymous

I'm having the same exact problem.

There has already been an update since I received this message but nothing changed as far as being able to file. From reading the forums, it appears to be a problem in other states, such as CA, as well.

I can bypass this by NOT including my HELOC in addition to my mortgage, but then I'm losing out on a few hundred dollars in my refund. This is not a good solution.

Level 10

This issue is currently being looked into. We will post a update as soon as it is available.

Level 2

Any update on this issues?