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Level 2
Feb 20, 2025 2:40 AM UTC
Solved

Northern residents error

When I try to enter the date range for living in the northern region I keep getting an error. I’ve tried logging out and going back in multiple times with no luck. 

 

    TurboTax_Susan
    Alumni - Intuit
    Feb 22, 2025 1:04 AM UTC

    @cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

     

    If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

     

     

    3 replies

    Level 15
    Feb 20, 2025 2:58 AM UTC

     

    Vous êtes sur le site américain. Vous avez besoin du site ImpôtRapide pour le Canada.

     

    This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

    https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    TurboTax_Susan
    Alumni - Intuit
    Feb 22, 2025 1:04 AM UTC

    @cmduff If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. 

     

    If you are using the TurboTax App, please make sure that it's updated. You may also want to try it using a web browser instead of the app.

     

     

    cmduffAuthor
    Level 2
    Feb 22, 2025 2:47 PM UTC

    Thank you. I turned my phone off and back on and that worked.