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2 replies

D
DianeW777
Level 15
April 14, 2023

Please clarify if you would, what exactly is happening and what state you might be working with.  

 

Suggestions: Sign out of your account then do the following before signing back in.

 

In your situation, you should first clear your cache and cookies. It handles many issues that seem nonsensical on a regular basis. 

  • Close your TurboTax return first.

Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
M
meodoherAuthor
Level 2
April 14, 2023

The drop down option is not working and I am not able to Select the school district as instructed. Seems to be a website issue

B
BrittanyS
Level 12
April 14, 2023

If using TurboTax Online, try login out of TurboTax, clear your cache and cookies, and log back in.  If the problem still occurs, respond back to this thread.

 

@meodoher 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
M
meodoherAuthor
Level 2
April 14, 2023

The drop down option is not working and I am not able to Select the school district as instructed. Seems to be a website issue. 

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