This is a known bug in TurboTax Online. Since it's so close to the end of the filing season for 2019 tax returns, the bug is not going to be fixed for 2019. The solution is to file your tax return with the CD/Download TurboTax software instead of TurboTax Online. See the following FAQ for instructions to switch from TurboTax Online to the CD/Download TurboTax software.
How do I switch from TurboTax Online to the TurboTax software?
If you have already paid for TurboTax Online, call customer support to get a download at no additional charge. Go to the following link to get a phone number to call, during the hours that customer service is open. The current hours are Monday - Friday, 5:00 a.m. - 5:00 p.m. Pacific time.
Contact us