Georgia State Tax does not open after completing Federal taxes

[GEE1]

I have on-line Deluxe program . After completing Federal taxes and ready to do Georgia State taxes the program goes through an updating but never opens the Georgia state forms so I can complete the state taxes. Have tried many times and the process repeats as I have described.

[AmyC]

1. Log out of your return
2. Try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cookies and cache, instructions on the links.
   • Internet Explorer
   • Mozilla Firefox
   • Google Chrome
   • Safari
   • Safari for iOS (mobile devices)
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.

[GEE1]

After new browser and cookies deleted as advised, there was no change. Does nothing differently than previous explanation. Still cannot get Georgia State filing documents to complete. 

[GEE1]

Dear Tax Expert, 

Nothing suggested change the initial request. Georgia State Tax still does not open after completing Federal Taxes. 

This is the 2nd reply.

[JotikaT2]

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you. 

Contact TurboTax