Error message downloading the State (CA) module - 2023

[Rob58Por]

I downloaded the Federal and everything works but in downloading the free state (CA) for 2023 tax year, I am getting a message that "Error Downloading your TurboTax State.  It could not be downloaded and please try later".  I have singed off and back on as I saw in similar post from two years ago and by now I am sure the CA state module should be ready and operational in TurboTax Premier.   Anyone else run into this?  Help please!!

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

[Rob58Por]

Nope, it did not.  Neither did using the zip file intuit sent me since it only ran on Windows, Neither did spending an hour with the Service Rep which got disconnected and never heard back.  Need to figure out where to go from here.  Thank you for checking in , but no resolution after 30 days.

[SteamTrain]

Other thing to try.

1) From WITHIN the software itself...got to the upper left "File" menu item to make sure you are Signed In  a TTX account.  There's a sign-in in that dropdown menu.

Then try again

_________

still a not working? then

2)  After making sure that #1 is signed in....open  a browser and sign int your TTX/Intuit account separately...leave that open...then go back to your Software to attempt the download.

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All the thoughts I've had.

IF it's a MAC, maybe the MAC users have an idea specific to that computer

@macuser_22 

[Rob58Por]

Thank you , but neither one of those worked either.  I just spent two hours on the phone with support and they finally gave me new bits to download. Guess what? that did not work either.  I may have to go the manual method this year.  This is ridiculous.  

[MarilynG1]

Did you get the same error message after downloading through the links provided by Tech Support?  If you received a Case Number from them, you can ask for more help.  

There is no reason why you shouldn't be able to download the State of California. 

We are Tax Advice people in this forum, not techies, but we do pick up info from other users, that we try to pass on.