e file state return

[sspare1752]

trying to e file state taxes but program will not let us proceed what do we do

[GiseleD]

What is the error you are receiving? Please copy and paste it in here so we can better assist. 

[Dennis Petty]

The report says the software is up to date but does not load.  I have reloaded the program and it still does not load the Kansas Program.  I have been a loyal Turbo Tax user for many years and if this continues I will not be next year

[Dennis Petty]

I called the help line and got in the que to have one of their people help.  The call back came about 4 hours later and the lady stayed with me until the problem was resolved.  She had to eliminate the old state program and down load to me a new Kansas Program.  Once it got on my system, it worked well and I finished the State Taxes in about 15 minutes.  

[DawnC]

Glad you got it resolved and got your taxes filed; congrats!   Replacing state programs can be very problematic sometimes, as you now know..;)