e file state return

Forum|Forum|5 years ago
July 9, 2020
1 reply
5 views

trying to e file state taxes but program will not let us proceed what do we do

eFile

GiseleD

Level 14

What is the error you are receiving? Please copy and paste it in here so we can better assist.

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Dennis Petty

Level 2

The report says the software is up to date but does not load. I have reloaded the program and it still does not load the Kansas Program. I have been a loyal Turbo Tax user for many years and if this continues I will not be next year

Dennis Petty

Level 2

I called the help line and got in the que to have one of their people help. The call back came about 4 hours later and the lady stayed with me until the problem was resolved. She had to eliminate the old state program and down load to me a new Kansas Program. Once it got on my system, it worked well and I finished the State Taxes in about 15 minutes.