Charge on State download

[Nan_2024]

I bought home & business 2023 desktop. Isn't it the state download included with the product? But it charged me $45 for the state download otherwise I can't move on to state return.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Nan_2024]

Thanks for the reply. I am wondering if this is a mistake, then I request refund. Or it is what it is for the charge on state download. 

Also appreciate if you can point me the right forum other than this one I should post such question.

[xmasbaby0]

There is no other "forum" to go to in order to seek a refund or resolve a billing issue.  You use the customer support information already provided.   When you have the Cd/download for Home and Business, it includes the software to prepare returns for one specific state of your choosing.   It will cost $25 for e-filing those state returns--or you can print and mail them to avoid the state e-file fee.   

If your program is somehow wanting to charge you for the state download then you need to talk with customer support to see what is going on.