Cannot efile Fed and State?

[GregoryVAS]

I printed out both Fed and State to mail-file, but got the printout telling me I cannot paper-file my state taxes because they were prepared online.  A few days later I signed in to e-file both Fed and State and both are locked, saying they both were printed and filed.  If I cannot mail my state in, why is it locked saying both Fed and State are already printed and filed? 

[KrisD15 · Accepted solution]

States and the IRS want the returns to be e-filed when possible, but there are situations where they must be printed and mailed. 

To get back into your account follow the directions below. You should always print a copy for your files at home as well. 

In TurboTax Online, sign into your account.

Select Tax Home in the left menu.

Scroll down to Your tax returns & documents.

Select 2019, and then select Add a State (you're not actually adding a state, this just gets you into the right area).

Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).

On the Just one more step screen, follow steps 1 and 2 if you haven't already.

Select the Start button to the right of Step 3.

On the Let's get ready to e-file screen, select I want to e-file.

Follow the instructions to e-file your return.