Cannot access State Tax - it keeps looping

[LN12]

After choosing my state - OH - I select Let's finish OH now. I choose to continue working on my state return and it sends me back to choosing my state again. I select done with states. It analyzes it and back to choosing my state window.  I need a solution.  I saved and left the program.  Went back in.  It didn't say I needed any updates.  The same loop happens.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[jt73173]

I have this same problem on TurboTax Desktop - tried the solutions, nothing worked

[PaulaM]

Close out of your desktop program completely. Revisit your return and select the Online tab, then Check for Updates. Finally, select State Taxes tab. 

If you are still unable to begin your state taxes, reach out to customer support here.