California Still Says Pending - Why?

[mslatinlady]

As I said on another thread here, when I opened up my Turbotax software this morning (Feb 18), yes the program DID have an update for California, which I installed.  BUT even after installing the update, my California state return did NOT have me make any corrections. It just STILL SAYS PENDING !   I also AGAIN called the Calif Franchise Tax Board (waited over an hour) for them to tell me they don't have my return.  All they could tell me is to contact Turbotax !

[HB88]

ignore the "experts" they are not experts but just spread false and missleading information initially.

Update:

As some of you know I received the same generic response from Jeremy.

That did not sit well with me so I sent a response and included the CEO and VP again.

This time the response was for more personal and not a canned message.

Here is what I can tell all of you in the same boat as myself.

Turbotax is working on proper instructions and will have something to us by the end of the week. Now not everyone will have the same response as there is a million different things which can be wrong but they are working on it and we just have to be patient.

Did they take accountability and apologize, No, and I made it clear to them the lack of clear communication was a big problem. But rest assured they are well aware of it and have a mitigation plan in place.

[mslatinlady]

MESSAGE TO TURBOTAX: Because this has caused so many of us unnecessary stress, we respectfully and collectively ask you to refund us the $20 it cost us to file with the state of California (or other states that had to deal with this problematic issue). Refunding us $20 is in Turbotax’s best interest because many of us will be purchasing H&R Block next year! Is losing our business next year not worth it to you?? Refunding us $20 will reinstate faith in your product. THANK YOU AND GOD BLESS US ALL!!