California return check entry not working.

[avoski]

California Information Worksheet: Principal Residence-Yes or Principal Residence-No must be selected. Not allowing me to move forward. I have tried everything and even switched computers. I click yes

[avoski]

continued : I click yes and it just moves me back. It keeps on saying I need to select it even though I did. And it won’t let me Sign and do the last step. This is very frustrating please help. I have tried to delete and start over again however it won’t let me.

[Ben8888]

I'm having the same problem! Frustrating.

[dscek]

I'm having the same problem on the Turbotax Deluxe CD version. It's not allowing either Yes or No to be selected for this question. Switching to Forms view doesn't help either.

Please fix this bug!!!

[gaviotas12]

I am having the same problem with my daughter's simple tax return. I cannot proceed forward to file as this just keeps looping and apparently never takes the yes value I keep selecting.

[adams91011]

Same problem here.  It worked fine I did my taxes a couple weeks ago, but now we're doing my son's taxes and it won't work, same problem.  Perhaps it's a problem with a software update?   We have Premiere download edition.  

[dscek]

Based on what others are reporting in this thread, I'm wondering now if this issue is only happening when trying to do a child's or dependent's return. For my own return that I finished and e-filed yesterday (which I started about a month ago), I did not have this issue.

But this issue happened on my child's return, for which I just started the California return yesterday after I finished my own (I started their federal return weeks ago). When I look at my printed return (I only see the California Information Worksheet in the All Calculation Worksheets version of it), it shows the "Is your address above the same as your principal/physical residence address?" question properly answered with a checkmark.

Does anyone know if the error for this question can just be ignored? Or is this information from the California Information Worksheet required when e-filing a return? In the "Filing only" version of my printed return, I don't see this worksheet included so maybe it's not really needed?

[Melodyvangvichit]

I’m having the same problem

[Jerry4301]

Yes!!! I am only having problems with the Childs CA Tax I tried the forms and that won't work either!!!!

[Jerry4301]

Will TurboTax see any of this and do something or are we on our own!

[smolitor74]

My daughter and I are having the same issue with filling her taxes. I hope there is a resolution for this soon!

[dscek]

I don't know how well Intuit employees monitor these forums to get issues like this fixed. It will require some fix on their end to push out as an update.

I tried to contact Turbotax support on the phone using https://support.turbotax.intuit.com/contact/. There doesn't seem a way to send an email or contact them thru some web form. I was on hold for 30+ minutes waiting to speak to someone about this, but need to leave and not sure when I'll have time to try it again. If someone else has time to try to talk to them on the phone about this, please point them to this forum thread to show them that lots of people are running into the same issue and that it's not a user error.

[CAFamily4]

I am having the same issue filing for my dependents in CA- just got off the phone with support and we could not resolve it so wait a few days and hopefully it will be addressed and fixed.  I was told that we can always mail our CA return if the issues doesn't get resolved....but I'd rather eFile.....

[DL68]

Yes, I'm having this issue too when filing my dependents return. I can't even file by mail, it gets stuck on the check and won't let me go to the print the returns step.

[dscek]

CAFamily4 Thanks for contacting support about this. Just wondering, how long did you have to wait on the phone to talk to someone and did they say that they will file a bug for the issue or notify someone in Intuit to get it fixed? Did you point them to this forum thread?

I encourage everyone affected to contact support about this to raise the visibility of this issue and let them know it's affecting a lot of people. Maybe that would help to get a fix pushed out sooner. I'm going to try to contact them again myself this week.