Won't accept credit card

Forum|Forum|5 years ago
March 17, 2021
2 replies
28 views

When I get to the "Let's Complete Your Purchase Online" screen: The continue button does not work. I am stuck.

JeanneLO

Level 14

If you are using the TurboTax Online version, try clearing your cache and cookies. Then reboot and log back in or try another browser.

For our TurboTax Desktop version it is typically caused by using non-alpha numeric characters in the name or address. The continue button will activate if you remove the #, or periods or other non-alpha characters in the names or addresses.

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micklemodAuthor

Level 2

Tried it. It did not work. Must file the state by hand.

Looking for another tax program for next year.

Won't accept credit card

2 replies

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