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Level 1
February 1, 2026
Question

Why does the system loop when i enter my name on the TP worksheet?

  • February 1, 2026
  • 1 reply
  • 17 views
When trying to e-file my return the system asks me to enter my first and last name on the TP worksheet but when i do the system still asks me to fix it.

1 reply

CatinaT1
Level 15
February 3, 2026

Some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  We are currently investigating this issue. We will notify you once the program is updated.

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