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thomas45
Level 1
Feb 18, 2020 9:32 PM UTC
Question

second state filing

paid for 2nd state filing , program will not process

 

    4 replies

    JoeRam
    Level 2
    Feb 18, 2020 10:17 PM UTC

    I agree.

    I am trying to do my state taxes, paid for the second state.

    Now the program is locked in a loop where I click "START", the program goes through a cycle where it says "Let's Download and Install Your States"; 

    "Getting Your State";

    "Your software is up to date"

    OK

    THEN REPEATS THE CYCLE OVER AND OVER

    I have exited then restarted the program.  Even launched a second return.

    I AM STUCK. 

    THIS IS BROKEN.

    WHAT DO I DO NOW?

    OSUfan
    Level 2
    Feb 18, 2020 10:46 PM UTC

    I am having the same problem except I can't file either state.   It just keeps putting me in a loop.   So frustrated.   I'm ready to file the Federal but can't seem to get the state filing process to launch.

    JoeRam
    Level 2
    Feb 20, 2020 9:58 PM UTC

    I am still having the problem.

     

    I've uninstalled TurboTax and reinstalled

    I've manually deleted files.

    Still stuck in the INFINITE LOOP.

    Not happy.

    DonnaLO
    DonnaLO
    Level 12
    Feb 25, 2020 9:22 PM UTC

    Here is some information that may help:

     

    https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/01/1127787/highlight/true

     

    If you continue to have problems please contact Technical Support using this form: 

     https://support.turbotax.intuit.com/contact/ 

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