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New Member
October 7, 2026
Question

Charged for Efile that Did Not Work

I tried to file online, but both my State and Federal returns were rejected. The reason given was that the AGI from the previous year was incorrect. I checked it multiple times, and it was correct. I tried to efile four times, and the returns were rejected each time. So I had to mail in my returns. But TurboTax charged me $25 for the state efile that did not work (presumably due to a TurboTax glitch). How can I get a refund?

    1 reply

    M-MTax
    Level 15
    October 7, 2026

    You need to contact Support for a refund:

     

    https://ttlc.intuit.com/turbotax-support/en-us/contact/