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Level 2
February 26, 2021
Question

California return check entry not working.

  • February 26, 2021
  • 24 replies
  • 142 views
California Information Worksheet: Principal Residence-Yes or Principal Residence-No must be selected. Not allowing me to move forward. I have tried everything and even switched computers. I click yes

24 replies

avoskiAuthor
Level 2
February 26, 2021

continued : I click yes and it just moves me back. It keeps on saying I need to select it even though I did. And it won’t let me Sign and do the last step. This is very frustrating please help. I have tried to delete and start over again however it won’t let me.

Level 2
February 27, 2021

I'm having the same problem! Frustrating.

Level 4
February 28, 2021

I'm having the same problem on the Turbotax Deluxe CD version. It's not allowing either Yes or No to be selected for this question. Switching to Forms view doesn't help either.

 

Please fix this bug!!!

Level 2
February 28, 2021

I am having the same problem with my daughter's simple tax return. I cannot proceed forward to file as this just keeps looping and apparently never takes the yes value I keep selecting.

Level 2
February 28, 2021

Same problem here.  It worked fine I did my taxes a couple weeks ago, but now we're doing my son's taxes and it won't work, same problem.  Perhaps it's a problem with a software update?   We have Premiere download edition.  

Level 4
February 28, 2021

Based on what others are reporting in this thread, I'm wondering now if this issue is only happening when trying to do a child's or dependent's return. For my own return that I finished and e-filed yesterday (which I started about a month ago), I did not have this issue.

 

But this issue happened on my child's return, for which I just started the California return yesterday after I finished my own (I started their federal return weeks ago). When I look at my printed return (I only see the California Information Worksheet in the All Calculation Worksheets version of it), it shows the "Is your address above the same as your principal/physical residence address?" question properly answered with a checkmark.

 

Does anyone know if the error for this question can just be ignored? Or is this information from the California Information Worksheet required when e-filing a return? In the "Filing only" version of my printed return, I don't see this worksheet included so maybe it's not really needed?

 

 

Level 2
February 28, 2021

Yes!!! I am only having problems with the Childs CA Tax I tried the forms and that won't work either!!!!

Level 2
February 28, 2021

I’m having the same problem

Level 2
March 1, 2021

Yes, I'm having this issue too when filing my dependents return. I can't even file by mail, it gets stuck on the check and won't let me go to the print the returns step.

Level 4
March 1, 2021

Is anyone running into this issue that's not for a child's/dependent's return?

Level 2
March 2, 2021

I found the fix...at least for me.  I stopped using Turbo Tax program online.  I download the Turbo Tax program onto my laptop and then the actual question on California form regarding principal residence actually gets ask.  I was finally able to e-file my forms after 6+ hours trying to figure this out.  Give it a try.  Hope it works for you. 

Level 4
March 2, 2021

I think a lot of people here running into this issue are already running the installed version of Turbotax. I myself am using Turbotax Deluxe for Windows.

 

I haven't tried deleting the return and starting over from scratch. Wanted to avoid doing this so I don't to re-enter all the data but maybe I'll try this later if Intuit doesn't fix this soon.

Level 2
March 2, 2021

I did the download and the same error happened to  me.....BUT good news!  I just saw the following updated 2 hours ago...

 

"Some TurboTax CD/Download users are reporting an error with their California Information worksheet.  The error tells users they must select YES or NO when asked if the address is their principal residence.  This applies to California resident filers only.

 

We're working to resolve this issue and anticipate it'll be fixed on March 5."

 

So hopefully it gets fixed both on the download and the online versions 😉

Level 2
March 5, 2021

After I updated TurboTax (desktop) with the CA updates released on 3/4, the issue was resolved and I was able to check the principal residence box.

Level 4
March 5, 2021

The issue is fixed for me too after updating the software today.

Level 4
March 5, 2021

Unfortunately, waiting for this fix cost an extra $5 on the state e-file fee. Just realized it increased from $19.99 to $24.99 starting on March 1.