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Level 1
Feb 19, 2026 5:53 PM UTC
Question

Additioanl state return

When trying to download an additional state return, I get to the payment screen and get an error message.

    1 reply

    Alumni - Intuit
    Feb 24, 2026 3:18 PM UTC

    Try these options to fix the issue you are having:


    If you are using TurboTax Online

    • Check ‌your browser's settings. (Clear your Cache and Cookies)
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    • Try using a different web browser 

    If you are using TurboTax Desktop

    • Make sure the software is updated. 
    • If you haven't rebooted your computer, please do
    • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

    ** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

     

    If you are still having issues after trying these options, contact Customer Support by clicking the link below:

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