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Level 1
April 2, 2026
Question

Wrong product

  • April 2, 2026
  • 1 reply
  • 1 view

When I went to make a payment for my Turbo Tax, the page indicated I got the deluxe version.   I wanted just the basic version.  I could not change the package, despite what the google search said to do.  How do I get a return of the difference?  How do I talk to a human?

1 reply

Level 6
April 2, 2026

You can call our customer support at 1-888-829-8608.

 

During tax season (February 24th to May 1st), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
  • 9 AM to 9 PM ET for French support

Thank you for choosing TurboTax.