Error message not sure what to do

[DONNA 03079]

I am using TT 2025 for Home & Business Windows 11 op. sys.

when clicking on an item to review (which is in Interest & Dividends) I get this message "Hmmm looks like we hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct." When I click on OK, it brings me to the Income Summary page. and i got through each item. But, when I get to I & D, I get that error message....what do I do?

Thanks,

Donna

[MonikaK1]

If you are using TurboTax Desktop and get the "snag" message:

• Make sure the software is updated. See this help article for instructions to run a manual update.
• Reboot your device.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
• Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.