If you are using TurboTax Desktop and get the "snag" message:
- Make sure the software is updated. See this help article for instructions to run a manual update.
- Reboot your device.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
- Clear cache and cookies
If you are still having trouble, you might also try these steps:
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
If you have tried ALL of the troubleshooting steps and the issue is still not resolved:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
