EFTPS PIN issue

[pdxnole]

We have been trying for months to pay via EFTPS.  We have EIN but every time we try to sign up for EFTPS we get a letter in a mail a week later: "The information submitted does not match our records".  We are frustrated and don't know what to do...

[DoninGA]

Contact EFTPS customer service - https://www.eftps.gov/eftps/direct/ContactUs.page

• Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
  • Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

[evelynm]

Hello - I understand your frustration - I would contact the EFTPS directly as follows:  

Contact Us

EFTPS:

• Speak with a customer service agent: 1.800.555.4477 (en español, 1.800.244.4829)
  • Hours of operation: 6 am-2 am ET Mon-Fri and 8 am-8 pm ET Sat-Sun

Additionally, here is a great article with details from Intuit with other options if the EFTPS does not get resolved:   https://turbotax.intuit.com/tax-tips/tax-payments/how-to-pay-taxes-10-ways-to-pay-your-tax-bill/L6CR...

[Emack_EA]

Hello @pdxnole ,

I am so sorry about your trouble. The best way to PIN issues is to generate it through your IRS online account, and once the account is verified through the link below, you may generate a PIN on your own and use it to submit the electronic return. it takes only a few minutes to generated a PIN through your account. If you don't have an IRS online account, here is the link on how to create one: https://help.id.me/hc/en-us/articles/8214940302999-Internal-Revenue-Service-and-ID-me. 

I have tried this with multiple customers and it worked. Please give it a try and you won't regret it.