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Level 1
Feb 11, 2021 2:52 AM UTC
Question

Won't update

I have turned off all my firewalls and the program update won't update.  I need to file my taxes soon and can't enter my retirement income.  I'm about ready to buy another software package because yours is not working.

 

    2 replies

    Level 15
    Feb 11, 2021 11:02 PM UTC

    Is your computer system up to date, and no pending updates?

     

    If yes, please click here to contact customer support. 

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    Level 2
    Feb 12, 2021 8:47 PM UTC

    Be sure your VPN is turned off as well.