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Level 1
February 11, 2021
Question

Won't update

  • February 11, 2021
  • 2 replies
  • 2 views

I have turned off all my firewalls and the program update won't update.  I need to file my taxes soon and can't enter my retirement income.  I'm about ready to buy another software package because yours is not working.

 

    2 replies

    Level 15
    February 11, 2021

    Is your computer system up to date, and no pending updates?

     

    If yes, please click here to contact customer support. 

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    Level 2
    February 12, 2021

    Be sure your VPN is turned off as well.