Why won't TurboTax let me uncheck the "received disaster relief" box when i did not receive any? It also won't accept my "no" to having gotten a 1099-R answer

[DoninGA]

Try this procedure so that you can file your 2021 tax return if you did not have a disaster distribution or you did not spread a 2020 distribution from a retirement account over three years.

If you did not take a disaster distribution from your pension funds between 2018 and 2020, there may be a question that needs to be reviewed.  Follow these steps.  

• Go to Federal / Wages & Income.
• Scroll down to Wrap up income.
• Continue.
• At the screen Did you take a disaster distribution at any time between 2018 and 2020? answer No. 

Now watch the headings under Federal closely.  

• When you are in Deductions & Credits. 
• Scroll down and click on Wrap up tax breaks.
• Then you are in Other Tax Situations.
• Scroll down and click on Let's keep going.
• Continue through to Federal Review. 

If you've tried the previous steps and you did not resolve the question about the disaster distributions in 2020, then try the steps listed below

Go to Wages & Income

1. Scroll down to "Retirement Plans and Social Security

2. Select IRA, 401(K) Pension Plan Withdrawals(1099-R) = Continue (you don't need to add any income forms)

3. Have you ever taken a disaster distribution before 2021? = Yes (even if you didn't)

4. Did either of you take a disaster distribution at any time between 2018 and 2022? = No

[AMS123]

Thank you, but I've done that repeatedly, and every time the program refuses to accept a "no" answer to both having received a disaster aid distribution and getting a 1099 R, kicking me right back to the "needs review" step. Then, of course, the program re-populates the checkmark at final review no matter how many times i uncheck it.

[JohnB5677]

If you've tried the previous steps and you did not resolve the question about the disaster distributions in 2020, then try the steps listed below

Go to Wages & Income

1. Scroll down to "Retirement Plans and Social Security

2. Select IRA, 401(K) Pension Plan Withdrawals(1099-R) = Continue (you don't need to add any income forms)

3. Have you ever taken a disaster distribution before 2021? = Yes (even if you didn't)

4. Did either of you take a disaster distribution at any time between 2018 and 2022? = No

[AMS123]

I don't know why, but that worked! Thank you!