What form/income type are you trying to enter? W-2, 1099-MISC, self-employment, rental, etc.?
Please provide details so we can better assist.
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Why are you trying to enter your gross income for 2019? Are you just confused? You need to enter your 2018 AGI (adjusted gross income) in order to e-file your 2019 return.
The IRS uses your 2018 AGI to verify your identity when you e-file--it matches you up with the person who used that Social Security number last year with the person filing a 2019 return using that SSN.
To find your 2018 AGI:
Your 2018 tax return shows your 2018 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.
Form 1040 line 7
If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2018
If entering the amount from your 2018 tax return does not work, then try entering “0” instead. If that does not work and you still cannot e-file, then print, sign, and mail your tax return.
You can get a free transcript of your past return from the IRS:
Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.
Note: If you mail your federal return, you will also need to mail your state return. You will not be able to e-file your state return.