Why will you not let me import my military and Texas retirement pays that were sent to my account at Randolph Brooks Federal Credit Union???

[mikeyc2]

These are my biggest incomes and I cannot file my taxes as you will not help me on this issue.

[JamesG1]

If you are not able to download your IRS form 1099-R, there are other options including typing it in yourself.

Follow these steps to report the 1099-R:

• Down the left side of the screen, click on Federal.
• Down the left side of the screen, click on Wages & income.
• Scroll down to Retirement Plans Social Security.  Click the down arrow to the right.
• Click Start / Revisit to the right of IRA 401K Pension Plan Withdrawals.
• At the screen Let's import your tax info, select the provider.
• Follow the screens to download the 1099-R retirement income.
• You may enter the 1099-R retirement income by other means by selecting Change how I enter my form at the screen Let's get your tax info.
• You may download the form from the provider, upload a PDF, JPG or PNG file from your computer, snap a photo or type it in yourself.  
• See these options.

What problems are you having trying to enter your 1099-R retirement income?

See also this help.