TurboTax Software Error – Incorrect Default Setting Caused Miscalculation of Taxable Social Security

[rjs]

@edmarqu  @lchriste 

We asked the community moderators to look into this situation. They found that the question about living in certain foreign countries never had a default answer of Yes. However, the software developers recognize that the question caused confusion, and they plan to improve it for 2025.

[lchriste]

I explicitly answered the question no for both my husband and myself. So maybe something else is going wrong?

[Opus 17]

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@lchriste wrote:

I explicitly answered the question no for both my husband and myself. So maybe something else is going wrong?

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The only answer we will get from "up top" is the one posted above.  If you want to discuss further, you would need to call customer support. 

[koloradoken]

This question NEVER showed in the interview.  We also confirmed in the interview that we lived in Colorado and no other states.  We had the same issue where it checked my wife's social security tax calculation as living in one of those exempt countries, but my residence was unchecked.  This is turbo-tax bug and crazy talk from turbo-tax to blame the user.  We got the surprise that our refund was much lower than expected.  IRS was correct!  Turbo-tax was incorrect.  Fix your **bleep** bug and stop blaming the Users.