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If the drop down list of banks does not include your bank, then choose "I'll type it in myself" and key in the 1099R by hand. And...you are misunderstanding something -- they do not charge you $89 to talk to someone.
If your payer isn't listed as an import partner, you can still enter your 1099-R in TurboTax, it's just a little more effort.
Here's how to do it manually:
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