Took more than they should have

[goldenvalley12]

I used turbo tax. Had them take out fees from my fed return. After I paid the penalty to the feds was supposed to get a refund of $657.00 but only got 224.. now the way I see it that's a difference of $433...how much did I get charge by turbo tax to do my taxes?

[Critter]

If you received less from the feds, state, or the processing bank they will all send you a letter of explanation in the next 2 weeks. 

Since you had the fees withheld from the refund you can check your status at www.sbtpg.com

24-Hour Automated Customer Support: (800) 717-7228

Live Taxpayer Support: 1-877-908-7228   https://cisc.sbtpg.com/contact.aspx