Could be more than just 13....
The IRS renumbered several boxes for 2020 taxes, and a few issuers did not update their forms, and irresponsibly left them with the 2019 box numbers.
Boxes 12,13,14 were renumbered as 14, 15, 16
Read the "subject of the boxes on your paper 1099-R and transfer their contents to the same subject box in the software.
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BUT....if it's a CSA or CSF-1099-R you are entering, then you might be in the wrong form type in the software. Those OMB CSA- and CSF-1099-R forms sere not renumbered.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*