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Yes, you may call the IRS for assistance at (800) 829-1040. Your employer is required to mail you a copy of form W2 by January 31. If you haven't received it by February 14, contact the IRS, and they will provide a Substitute W2, which is reported on Form 4852
See, how to file 4852, link.
Are you asking about a daycare center, or some entity other than an employer?
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