@jennifer-alberts
1) Unless there is an actual $$ amount in box 16, leave boxes 14, 15 16 entirely blank.
or if that doesn't work
2) Delete that form and enter it again...manually. Don't import, don't take a picture....enter ti manually.
Select the 1099-DIV form...then "Change how I enter my form", then "Type it in myself"
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*