Form 1099-R

[CHartman1]

I received a letter from the IRS regarding my 2017 taxes.  I filled out form 1099-r showing the amount of my pension, with a 7 showing as the distribution code.  For some reason, farther down in the form, Line B2 picked up about 90% of the pension, and shows about 10% on Line B4. The 10% is what showed up being filed, so now I have received a letter from IRS requesting payment on the 90% amount that didn't show up on the filing.  I don't see where I checked any other boxes, so I don't know how the total amount ended up being divided up like it was.  Was this a software glitch, or me??

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Any calculation errors on the part of TurboTax are covered under the Accurate Calculation Guarantee.  TurboTax will pay any penalties and/or interest due to a calculation error but not any taxes owed.  The Guarantee does not cover any user entry errors or omissions.

See this TurboTax support FAQ for the 100% Accurate Calculation Guarantee - https://ttlc.intuit.com/questions/2566201-what-is-the-turbotax-100-accurate-calculation-guarantee

See this TurboTax support FAQ for submitting a claim - https://ttlc.intuit.com/questions/1901269-how-do-i-submit-a-claim-under-the-turbotax-100-accurate-ca...

See this TurboTax support FAQ for documents needed to submit a claim - https://ttlc.intuit.com/questions/1901060-what-documents-do-i-need-to-submit-a-claim-under-the-turbo...

[dmertz]

An amount being present on line B2 of TurboTax's 1099-R form indicates that you told TurboTax that you rolled that amount over to another tax-deferred qualified retirement account, either by indicating that you rolled over part of the distribution and explicitly entered that amount, or you had taxes withheld from the distribution, shown in box 4 of the Form 1099-R, you indicated that you rolled over the entire distribution, then told TurboTax that you did not substitute other funds to complete the rollover of the portion of the distribution withheld for taxes.  If you did not actually roll any of that amount over, the IRS is correct that you filed in incorrect tax return and you owe the additional taxes.

If you did roll the money over to another qualified retirement account but it was to an account other than an IRA, the IRS receives no corroborating documentation from the receiving plan and often questions whether or not the rollover was actually completed.  In that case you would need to provide to the IRS explanation and supporting documentation such as an account transaction statement demonstrating that you indeed deposited the money into a new qualified retirement plan as a rollover.

[username8]

Product support agents dont have a clue about this stuff and you have to pay to talk to a tax person.  So don't answer complex tax questions with "call an a Turbo Tax agent" because that does not solve the problem.  They are not tax professionals and do not have any training in tax law or regulations.   They simply help you with the software.