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Level 2
March 14, 2023
Question

Cannot enter my 1099 SSA amount

  • March 14, 2023
  • 1 reply
  • 12 views

I have Turbo Tax Deluxe installed from a CD on a Windows 11 laptop. I reached the point where I finished entering my 1099-R form (under Wages & Income) and I expected to be asked to fill out my 1099-SSA form (as I have done in years past). But instead it went to a page in Turbo Tax with Federal Taxes in white at the top and below 'Wages&Income" in gray. I clicked on that, it returned me Your 2022 Income Summary so I scrolled down to Retirement Plans and Social Security.  In The Social Security section if I click on Update (in gray) it sends to the same page as indicated above. I tried to double click on "update" but same things happens back to that page. I double clicked on the "$0" (in gray) again it returns me to the same blank page in Turbo tax.  I must not be the only one having this problem?? Am I? Sounds like others have experienced it too. Thanks for you help.. who ever and where ever you are.  🙂

    1 reply

    Level 15
    March 14, 2023

      Go to Federal> Wages & Income>>Retirement Plans and Social Security  (SSA1099 and 1099RRB) to enter your SSA1099.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    March 14, 2023

    That is what I have been doing.... Federal Taxes, Wages and Income, Retirement Plans and Social Security (SSA-1099,RRB-1099) - There is a gray rectangle which says "update" inside the triangle (which is strange because I haven't entered anything). When I click on that "rectangle button" it immediately takes me to a blank page which reads (at the top) PERSONAL INFO  -  FEDERAL TAXES  -  etc. etc.  Below those headings is a greyed out button that reads "Wages & Income" Below that is just a blank white page. So I click on "Wages & Income".... scroll down to "Retirement Plans and Social Security" then go to the line with  "Social Security (SSA-1099, RRB-1099" click on  "update" which immediately takes me to the page I was just at?? and I start all over again.  So that suggestion doesn't work. But thanks for trying.

    SteamTrain
    Level 15
    March 14, 2023

    @Thermalkid 

     

    Try the following.

     

    Save your tax return.

    Shut down TTX

    Check for any waiting Windows OS updates, download and install any updates waiting for installation.

    Reboot .......whether or not you had Windows updates to install

    Restart TTX and try again.

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*