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If it was a regular distribution, go ahead and put code 7 in box 7. As dmertz points out, a 1099-R without a code in box 7 is not valid. I would speak to someone higher up at Northern Trust and pursue the issue.
"are you sure that box 7 does not have code 7? It's not uncommon for people to miss seeing a code 7 since it is the same as the box number."
Outstanding, thanks! That was it!
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