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Please clarify what you are seeing that suggest TurboTax is saying it's not taxable but then includes it in taxable income. I'm not sure what type of product this was, but normally life insurance is not taxable. There is an amount in Box 2A? What about Box 3?
You should be entering your Form 1099-R into TurboTax exactly how you got it. If you believe the Form 1099-R was issued in error, you should contact the issuer of the Form 1099-R.
The instructions for Form 1099-R state for Box 2A; Generally, you must enter the taxable amount in box 2a.
Here is how you preview your return in TurboTax (you can compare your taxable income, including the Form1099-R and then without to verify that it was actually added to your income:
For TurboTax Online:
You can view your entire return or just your 1040 form before you e-file:
For TurboTax Desktop:
You can preview your return in the TurboTax Desktop software by following these steps:
Click here for Is Your Life Insurance Taxable?
Click here for Instructions to Form 1099-R.
On the Form 1099-R provided by the payer:
What is the code in box 7 of the Form 1099-R?
Is the IRA/SEP/SIMPLE box marked?
Is a nonzero amount shown in box 2a?
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