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Level 1
March 10, 2026
Question

QPP2 contribution without QPP

  • March 10, 2026
  • 1 reply
  • 2 views

I work for the federal government and my place of work changed partway through the year from ON to QC, so they issued 2 different T4s. The first one, from ON, includes the maximum CPP contribution and part of CPP2. After my place of work changed to QC, I paid the balance of my additional contribution to QPP2. So the QC T4 and its associated RL1 show a QPP2 contribution with no QPP contribution. This is not an error; it is exactly as it should be.

 

The software however treats it as an error and will not let me enter QPP2 without QPP. After a full hour on the phone with your tech support, I received this: "This is not a software issue, because if you have a 2nd contribution (box 16A/17A), you should logically have a 1st contribution (box 16/17). Technically, both amount should be on the same T4. If the last version of your T4 on your CRA My Account is not with box 16/17 and box 16A/17A on the same slip, we suggest you to contact CRA to see if you can combine both T4s together to have only 1 but with all the amount reflecting your tax year."

 

This demonstrates a troubling misunderstanding of the tax rules. And i cannot combine the two slips, because the province of work in box 10 is different. The software needs to be modified to allow for this situation. 

    1 reply

    Level 6
    March 11, 2026

    I'm sorry about your experience with product support, and I completely understand your point.

    I've requested a call back from the assigned department so that they can look into this for you and resolve the issue. A callback usually takes between 24 and 48 hours. I sincerely appreciate your patience.

     

    Thank you for choosing TurboTax.